<Senior UX Researcher, ServiceNow />


18 Minute Ted-Like

All Things AI & UX

About The Speaker

Shipra Purohit, a Bengaluru native, is a passionate UX Researcher at ServiceNow, dedicated to designing for the betterment of society. Notably, her key publications focus on “Designing Communication Material for Community Based Preventive Healthcare.

Great Expectations of Generative AI v/s the real World

With GenAI being in the news all around , with different domains and products. Everyone’s curious about what people’s expectations are from GenAI. And how to translate those expectations in the way people work, live and interact with each other.


This talk will focus on the recent research that our team has done on the GenAI and its context

  • from the general population standpoint
  • and from the personas that we come across commonly from the world of digital business

Key Takeaways

1. How people's expectations are changing.

2. Where could we predict the expectation change in future.

3. How we might predict the change in the way people work, live and interact.


All Design Professionals