<Sr. Manager - UX Design, Verizon />



All Things AI & UX

About The Speaker

Preeti is a Customer experience strategist with 17 years of experience. She believes that creating brilliant experiences is a play of strong perspectives, people, processes, and everything that falls in between.


Equipped with a combination of business knowledge, technical acumen and creative talent, Preeti leads, develops, executes and successfully implements digital design strategies for 5G Digital sales

Enabling customer experience with AI assistance

In this workshop, we will explore how Artificial Intelligence (AI) can be harnessed to enhance and enrich customer experiences across various industries. As businesses increasingly seek innovative ways to engage and support their customers, AI-powered assistance has emerged as a game-changer in the field of customer service and support.


The workshop will be conducted through a series of group discussions and activities where participants will leverage AI capabilities for problem-solving and build quick prototypes. AI-enabled experiences shall help designers build more efficient solutions and get a competitive edge in their respective markets.

Key Takeaways

1. Comprehensive understanding of how AI can be harnessed to enable exceptional Customer Experiences throughout their customer’s journey.

2. You will be equipped with practical insights, frameworks & strategies to implement AI assistance in your products and solutions, leading to improved customer satisfaction

3. System-level understanding of customer journey and their relationship with your brand.


Beginner-level Designers

Mid-level Designers