Kapil is Experience Design Professional, specialised in Human Computer Interaction (HCI) from IIT, Bombay and HFI-Certified Usability Analyst™ with 19 years of vast experience with strong analytical and designing skills in Enterprise, Web & Mobile Application.
He is responsible to Manage & Deliver User Experience Engagements for Capgemini Financial Services SBU.
Designing for Future - The Next Generation UX @ Financial Services
How can we improve customer satisfaction of Financial Services Applications by applying latest trends & interaction patterns of key Non-Financial Apps.
Key Takeaways
1. Reimagining the Banking & Insurance Journey.
2. Increasing the User Engagement in Mobile Banking