<Sr. Manager - UX Design, Verizon />



All Things AI & UX

About The Speaker

Jyotsna is an accomplished User Experience Design expert with 14+ years of experience in B2C and B2B domains. Currently leading a design team at Verizon’s consumer group, she excels in driving innovation, crafting intuitive user experiences, and fostering a vibrant design culture. Beyond her professional achievements, she showcases her artwork in solo and group exhibitions, leaving a creative impact on the world.

Enabling customer experience with AI assistance

In this workshop, we will explore how Artificial Intelligence (AI) can be harnessed to enhance and enrich customer experiences across various industries. As businesses increasingly seek innovative ways to engage and support their customers, AI-powered assistance has emerged as a game-changer in the field of customer service and support.


The workshop will be conducted through a series of group discussions and activities where participants will leverage AI capabilities for problem-solving and build quick prototypes. AI-enabled experiences shall help designers build more efficient solutions and get a competitive edge in their respective markets.

Key Takeaways

1. Comprehensive understanding of how AI can be harnessed to enable exceptional Customer Experiences throughout their customer’s journey.

2. You will be equipped with practical insights, frameworks & strategies to implement AI assistance in your products and solutions, leading to improved customer satisfaction

3. System-level understanding of customer journey and their relationship with your brand.


Beginner-level Designers

Mid-level Designers